Support

For a route, map, cooling-place, download, privacy, or application problem, contact AirPath Support at AirpathHelp@proton.me. Include the app version and city, but do not include unnecessary personal information. During navigation, use the route-problem report action on the navigation screen. If you cannot access it, email support instead.

Partnerships and collaboration

For partnership enquiries and collaboration proposals, email airpath@proton.me.

Navigation checks

• Confirm that Location Services and precise location are enabled.
• Move to an open area if GPS accuracy is weak.
• Check whether the installed city package has an update.

Safety-related corrections

Do not follow a route through a closed, private, or unsafe area. Stop walking and report the problem only when it is safe to do so. If you have already ended navigation, you can email support.